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Last Updated: June 12, 2025
This Privacy Policy applies to your access and use of the IV ACTIVE website located at www.iv-active.com (the “Site”) and related services (the “Services”), operated by IV ACTIVE, LLC. (“IV ACTIVE,” “we,” or “us”).
This Privacy Policy describes our practices regarding the gathering, use, and sharing of information we may receive when:
List of topics:
Personal Information. The types of information we collect that identify you or relate to you as an individual (“Personal Information”) include things such as the following:
Other Information. Other types of data will also be collected periodically, such as:
We may use Personal Information about you for purposes described in this Privacy Policy or as otherwise disclosed to you through the Site or Services. This includes the following:
Except as set forth below, we will not knowingly disclose your Personal Information to anyone outside of IV ACTIVE and our related companies.
Non-personal information may be used for any purpose not prohibited by law. For example, we may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use information that does not identify an individual (or that has been anonymized to remove individual identification)
We strive to use reasonable safeguards to help prevent loss, misuse and unauthorized access, disclosure or modification of Personal Information provided or collected through the IV ACTIVE Site and Services. However, no system is perfect or can guarantee that unauthorized access or theft might not occur.
We keep your information for as long as is necessary in accordance with the purpose for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is secure and appropriate to nature of the information subject to disposal.
The Sites and Services are not intended for children under the age of 13. We will not knowingly collect any personally identifiable information from children under the age of thirteen (13). If we learn that we have obtained any personally identifiable information from a child under age 13, we will delete that information.
When you sign in or link to the Site or Services through any social networking service, such as Facebook, any information you supply (or have supplied) to us becomes subject to the privacy policy of that social network/service. We do not control, and are not responsible for, the privacy practices of such networks or services. You should consult the privacy policy of such networks/services. If you post information in a public forum, it becomes public information. In addition, we may disclose your Personal Information to identify you to anyone to whom you send communications through the Site or Services, including through our gifting program. The Sites and Services may provide links to other sites or services. If you use such other sites or services, check their privacy policies. We are not responsible for the privacy practices of any other site or service.
Our business is located in the United States. Our online privacy practices are governed by the laws of the United States and the states where we do business. By using any of the Sites and Services, you understand and agree that any information you submit or is gathered about you will be transmitted to and stored in the United States. You further consent to the use and disclosure of that information accordance with applicable U.S. Federal and State laws and with this Privacy Policy.
Depending on where you live, you may have the following rights:
By entering your phone number in the checkout and initiating a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed thirty (30) a month. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
You have a right to submit requests to know/access, delete, correct, opt-out of the sale / sharing of your personal information, and to limit the processing of your sensitive personal information. To submit such requests, please see Your Choices under U.S. Law. You have a right to exercise the above rights without being discriminated against.
Below is a list of the categories of personal information we collected about California residents in the 12 months preceding the date this Privacy Policy was last updated. This list includes information about: (1) the categories of sources from which the information was collected; (2) the business or commercial purpose for collecting, selling, or sharing the information; and (4) the categories of Third Parties with whom we share the information.
| Disclosure | Categories | Description |
|---|---|---|
| How do we collect this information | Identifiers* | We collect this category of information from you directly or automatically from your device(s). We also may collect this information from Third Parties such as financial institutions, payment processors, and social networks. |
| How do we collect this information? | Personal characteristics* | We collect this category of information from you directly. We may also collect this information from Third Parties, such as social networks. |
| How do we collect this information? | Financial information* | We collect this information directly from you and in some cases our third-party service providers. |
| How do we collect this information? | Internet or other electronic activity information | We collect this category of information from you or your device(s) when you provide it to us or interact with us online (such as through our Sites, as defined above, or our social media). We also collect this information from third parties such as online advertising networks, online data aggregators, and social networks. |
| How do we collect this information? | Commercial information | We collect this category of information from you directly, from Third Parties, or automatically from your device(s). |
| How do we collect this information? | Geolocation information | We collect this category of information from you or your device(s) when you provide it to us or interact with us online (such as through our Sites, as defined above, or our social media). |
| How do we collect this information? | Audio, video and related information | We collect this category of information from you or your device(s) when you provide it to us or interact with us online (such as through our Sites, as defined above, or our social media) |
| How do we collect this information? | Inferences | We draw inferences about you from the information we collect from you or your device(s) when you provide it to us or interact with us online (such as through our Sites, as defined above, or our social media) or offline (such as through a retail location or over the phone). We also draw inferences about you from the information we collect from third parties such as financial institutions, payment processors, and social networks. |
| Does this include sensitive personal information? | Yes. * Denotes which categories may include sensitive personal information. The sensitive information we may collect includes your social security number, driver’s license number, state identification number, account information, financial account information, race, ethnic origin. | |
| Is the information “sold” or “shared”? | Yes. We make available your IP address and other persistent online identifiers to our advertising partners. In some instances, this transaction may constitute a “sale” or “sharing” of your personal information under California law. | |
| What is our business purpose for collecting your information? | See How We Use Information above. | |
| Who do we disclose your information to? | See How We Disclose Personal Information above. | |
| How long do we keep this information? | We keep the information identified above for so long as is reasonably necessary and proportionate to the original purpose for which we collected the information. We base our criteria in determining appropriate retention periods on regulatory and legal requirements, contractual requirements, business needs, and the expectations of you. |
Several of the categories of personal information described in Information We Collect and may include sensitive personal information, including:
To learn more about the categories personal information we have disclosed for a business purpose, and the categories of third parties with whom we’ve disclosed such information, please see How We Disclose Personal Information
We “sell” and “share” your personal information through the use of certain Third-Party tools on the Sites and offline, including those relating to analytics and advertising. Specifically, we make available certain of your personal information, online identifiers and other persistent online identifiers with advertising, analytics, and marketing partners that may be considered a “sale” or “sharing” of your personal information, as defined under California law. We don’t knowingly sell or share the personal information or sensitive personal information of any California resident who is 16 years or younger.
In certain circumstances, we may process your sensitive personal information for the purpose of deriving characteristics about you. You have a right to opt-out of the processing of sensitive personal information. To learn more about how to exercise this right, see Your Choices under U.S. Law.
Under California Civil Code sections 1798.83-1798.84, also known as the “Shine the Light Law,” any of our users who are California residents are entitled to request and receive once a year, free of charge, a notice from us describing what categories of personal customer information (if any) we shared with third parties or corporate affiliates for their direct marketing purposes during the preceding calendar year. If applicable, the notice will identify the categories of information shared, the names and addresses of the third parties and affiliates with which information was shared. If you are a California resident and would like to request a copy of this notice, please submit a written request to the following address: IV ACTIVE Customer Service, 2374 Village Common Drive, Suite 201, Erie, PA 16506. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow at least thirty (30) days for a response.
If you are a California resident under 18 years old and a registered user of the Site (as defined above), you can request that we remove content or information that you have posted to our website or other online services. Fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please email contact@iv-active.com or submit a written request to the following address: IV ACTIVE Customer Service, 2374 Village Common Drive, Suite 201, Erie, PA 16506.
IV ACTIVE may offer a voluntary loyalty or referral program.
Under the CCPA, this is considered a Financial Incentive Program. In order to provide you with the incentives described above, we use personal information about you including your name, phone number, email address, purchase history, birthdate, etc. to identify you as a member of the program and provide you with relevant messaging, experiences, and deals. These financial incentives are reasonably related to the value of the data you provide.
To learn more about the categories of personal data, including sensitive personal data, we collect about you and how we use it, please see Information We Collect and How We Use Information. To learn more about the categories of third parties with whom we may share your personal data, please see How We Disclose Personal Information.
You have a right to submit a request to know, delete, correct, and to opt-out of the sale or processing of your personal data for targeted advertising purposes. If you live in Oregon, you also have a right to request a list of specific third parties to which we have disclosed your or any personal data. You also have a right to appeal a denial of any of these requests. To learn more about these rights, see Your Choices under U.S. Law.
There are no categories of personal data or sensitive personal data collected through the loyalty or referral programs that are sold or processed for targeted advertising. Certain categories of personal data and sensitive data collected through loyalty or referral programs may be shared with Third Party partners, such as name, phone number, email address, and purchase history.
If you are a Nevada resident, you have the right to submit a request directing us not to make any sale of your personal information. We do not sell your personal information as defined under Nevada law. However, to request email confirmation that we do not sell your personal information, please send an email to contact@iv-active.com with “Nevada Opt-Out of Sale” in the subject line and in the body of your message. We will provide the requested information to you via an email response.
You have certain rights over how we process your health data under Nevada law. For the purpose of this section, “health data” refers to information that is linked or reasonably capable of being linked to you and that is used to identify any past, present, or future health status of you. This may include any health condition or treatment.
What categories of health data do we collect from you, and why do we collect it? When you engage with our Sites, we may collect information concerning your health conditions, treatments, and preferences. The purpose of this collection is to provide you with product recommendations and services.
Who do we collect your health data from, and how do we collect it? We collect your health data when you directly engage with us through our Sites.
How do we use your health data? We use your health data to determine appropriate Product recommendations, and other related purposes.
Do we share your health data, and with whom? Yes, we may share your health data with third parties to provide us with analytic services.
How will you notify me of any material changes to this notice? See Changes and Updates.
Will any third parties track my health data across other websites? No third parties with whom we contract are authorized to utilize your health data for other purposes to track your health data over time and cross different websites or online services.
You have a right to submit a request for access, deletion, and appeal. To exercise these rights, see Your Choices under U.S. Law above.
If you are a Washington resident, the following disclosures are provided to you pursuant to the Washington MY Health MY Data Act. For the purpose of this section, the phrase “health data” means information that is linked or reasonably linkable to you and that identifies your past, present, or future physical or mental health status. Physical health status can include individual health conditions or treatment.
What categories of health data do we collect from you, and why do we collect it? When you engage with our Sites, we may collect information concerning your health conditions, treatments, and preferences. The purpose of this collection is to provide you with product recommendations and services.
Who do we collect your health data from, and how do we collect it? We collect your health data when you directly engage with us through our Sites and Services and provide us with that information.
How do we use your health data? We use your health data to determine appropriate Product recommendations, and other related purposes.
Do we share your health data? Yes, we may share your health data with third parties to provide us with analytic services relating to your interaction with our Sites or Services.
What rights do you have concerning your health data? You have a right to submit a request for access, deletion, and appeal. To exercise these rights, see Your Choices under U.S. Law above.
IV ACTIVE is committed to making our website accessible to all customers, including those with disabilities. We are working to enhance our site and increase its usability for those accessing the web through assistive technologies. Our efforts are guided by the Web Content Accessibility Guidelines, version 2.1, Level AA (WCAG 2.1 AA).
Accessibility Contact Information - If you experience any difficulty accessing our website content, please email us at contact@iv-active.com for assistance and to provide feedback.
IV ACTIVE may change this Privacy Policy from time to time. We will notify you about changes to this Privacy Policy, as appropriate under applicable law, which may include notice posted on the Sites or in Communications with you.
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